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Refund and Cancellation Policy

Last updated: February 14, 2026

1. Scope and Incorporation

This Refund and Cancellation Policy (“Policy”) is incorporated by reference into the Terms of Service and Privacy Policy of B.E.S.A LLC, doing business as BESA Coaching (“BESA Coaching,” “we,” “us,” or “our”). By accessing or using the BESA Coaching platform, including https://besacoaching.com and all affiliated services or applications (collectively, the “Services”), you (“you,” “User,” “Client,” “Buyer”) acknowledge and agree to be bound by the terms of this Policy, in addition to our Terms of Service and Privacy Policy. In case of any conflict between this Policy and the Terms of Service, the Terms of Service shall control.

2. Appointment Booking, Cancellation, and Rescheduling

2.1 Finality of Bookings

All appointments booked via the BESA Coaching platform are deemed final at the time of purchase. Except as expressly provided herein, no cancellations or refunds will be granted for Buyer-initiated requests for discretionary or convenience reasons. All sales are final.

2.2 Rescheduling

Buyers may request to reschedule a confirmed appointment due to standard issues, such as unforeseen personal or professional conflicts, provided:
  • The rescheduling request is made through the platform’s designated process;
  • The request complies with any minimum notice period set by the Coach or BESA Coaching;
  • Rescheduling is subject to Coach availability and platform discretion.
BESA Coaching reserves the right to deny repeated, last-minute, or abusive rescheduling requests and may take corrective action, including but not limited to account suspension or termination.

2.3 No Right of Withdrawal

To the maximum extent permitted by applicable law, Buyers expressly waive any statutory right of withdrawal or cooling-off period for digital services or scheduled appointments, recognizing that the Services involve the allocation of Coach time and platform resources upon booking.

3. Refund Eligibility and Limitations

  • Approved refunds will be processed using the original payment method within ten (10) business days, subject to payment processor timelines and policies.
  • BESA Coaching disclaims any liability for delays or issues caused by third-party payment processors.
  • Partial refunds or credits may be issued at BESA Coaching’s sole discretion as an alternative remedy.

3.4 No Assignment or Transfer

Refund rights are personal to the original Buyer and may not be assigned, transferred, or sold to any third party.

4. Coach-Initiated Cancellations and Platform Remedies

If a Coach cancels a scheduled session and a mutually acceptable reschedule cannot be arranged, the Buyer is entitled to either:

  • A full refund for the affected session; or
  • The option to transfer the session credit to another available Coach on the platform.

Repeated or unjustified cancellations by a Coach may result in investigation, sanctions, or removal from the platform, at the sole discretion of BESA Coaching.

5. Dispute Resolution

5.1 Internal Resolution

Buyers and Coaches are strongly encouraged to resolve routine disputes amicably using the platform’s messaging and support tools. If resolution is not achieved:

5.2 Platform Mediation

  • Either party may escalate the matter to BESA Coaching for mediation by submitting a written statement of the dispute.
  • BESA Coaching will review all available evidence and render a decision based on the Terms of Service, this Policy, and platform records.
  • All determinations are final and binding, and BESA Coaching reserves the right to deny any refund or remedy inconsistent with this Policy.

6. Chargebacks and Payment Disputes

  • Buyers must exhaust all internal dispute processes with BESA Coaching before initiating a chargeback with their financial institution.
  • Initiating a chargeback or payment reversal without good-faith participation in BESA Coaching’s resolution process constitutes a breach of the Terms of Service and may result in account suspension, permanent ban, or legal action.

BESA Coaching reserves the right to contest any chargeback and provide transaction evidence to the payment processor or issuing bank.

7. Limitation of Liability; Disclaimer

  • To the maximum extent permitted by law:

    • BESA Coaching’s total liability under this Policy is strictly limited to the amount paid by the Buyer for the affected session(s).
    • Under no circumstances shall BESA Coaching be liable for consequential, incidental, indirect, punitive, or special damages, including but not limited to lost opportunities, lost profits, or reputational harm, arising from or related to appointment cancellations, rescheduling, or refunds.
    • Nothing in this Policy shall waive rights that cannot be waived as a matter of law.

8. Modifications to Policy

BESA Coaching reserves the right to amend, modify, or replace this Policy at any time, in its sole discretion, with or without notice. The most current version shall govern all transactions and will be posted on the BESA Coaching website. Use of the Services after any amendment constitutes acceptance of the revised Policy.

9. Governing Law; Venue

This Policy and any disputes arising from it shall be governed by the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Richmond, Virginia, and the parties hereby irrevocably consent to the personal jurisdiction and venue of such courts.

10. Severability

If any provision of this Policy is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remainder of this Policy shall continue in full force and effect.

Questions or Concerns:
For any questions about this Policy, please contact BESA Coaching at support@besacoaching.com.

Last updated May 04, 2024

Introduction

B.E.S.A LLC operates the https://edwardmumford.wpexpart.com platform, which provides a marketplace for life coaches to offer their services. This Refund Policy outlines the protocols for handling cancellations and refunds to ensure transparency and fairness for both service buyers and life coaches. It is designed to facilitate a mutually beneficial relationship between all parties and maintain the integrity and trustworthiness of our platform.

A. Buyer-Initiated Cancellations and Refunds

Cancellation Prior to Service Completion:

  • Buyers may cancel a booked service at any time before the service has been completed. Cancellations are permitted under the following conditions:
    • Buyer’s Discretion: Buyers can decide to cancel a booking for any reason. This may include changes in their personal circumstances, decision to opt for a different life coach, or any other personal preference.
    • Non-Performance by Life Coach: If a life coach fails to begin or appears unlikely to complete a service on time, or the service provided fails to adhere to the agreed-upon terms (such as quality, scope, or specific outcomes), the buyer is entitled to cancel.
    • Mutual Agreement: Both the buyer and life coach can mutually agree to cancel the service for various reasons, including but not limited to scheduling conflicts, unforeseen life events, or changes in the coaching requirements.

Notification and Processing:

  • To cancel a service, buyers must notify B.E.S.A LLC through the platform, using the designated cancellation feature. Upon cancellation, buyers will receive confirmation via email or through the platform interface.

Refund Eligibility:

  • Upon valid cancellation, buyers are typically entitled to a full refund, except in cases where the platform specifies that certain fees are non-refundable. The specifics of refund eligibility and the applicable non-refundable fees (if any) are detailed in the service agreement provided at the time of booking.

B. Life Coach-Initiated Cancellations and Refunds

  • Conditions for Coach Cancellation:

Life coaches are required to initiate cancellations through the platform if unforeseen circumstances prevent them from fulfilling a booked service. Valid reasons might include personal emergencies, technical difficulties not attributable to the coach, or other substantial impediments.

  • Obligation to Notify:

Upon initiating a cancellation, the life coach is obligated to provide the buyer with prompt notification including a detailed explanation of the reasons for the cancellation. This transparency is crucial for maintaining trust and understanding between the coach and the buyer.

  • Consequences for Coaches:

Life coaches who frequently cancel services may undergo a review of their platform activity. Repeated cancellations can lead to penalties, including but not limited to, a temporary suspension of their ability to list services or permanent removal from the platform. Such measures are necessary to preserve the quality and reliability of the platform’s experience for all users.

C. Refund Process

  • Automatic Refunds for Coach Cancellations:

In cases where a cancellation is initiated by a life coach, buyers are automatically eligible for a full refund of any fees paid for the specific service, except for any non-refundable service fees, which are clearly disclosed at the time of booking.

  • Method of Refund:

All refunds are processed through the original payment method used at the time of purchase. Our platform collaborates with established payment processors to ensure that refunds are handled securely and efficiently.

  • Use of Refunded Amounts:

Buyers may elect to use refunded amounts to book services from other life coaches available on the platform. Assistance from customer support is available to facilitate the rebooking process and to help buyers find an alternative coach if desired.

D. Dispute Resolution and Refund Requests

  • Raising a Dispute:

Buyers may raise a dispute through the platform within a specific period following the completion or cancellation of a service.

  • Platform Mediation:

B.E.S.A LLC will mediate disputes between buyers and life coaches, reviewing the circumstances of each case to determine the eligibility for and amount of any refund. Our decisions are based on the evidence provided by both parties and the terms of service agreed upon at the time of booking.

E. Buyer’s Options Post Cancellation

  • Reassignment of Services:

Following the cancellation of a service, buyers have the option to use any refunded amounts to engage with another life coach on the platform. Our customer support team is available to assist in this process, helping buyers find and connect with alternative coaches who can meet their needs.

  • Customer Support Assistance:

Our dedicated customer support is ready to provide additional assistance to buyers in finding an alternative life coach. We strive to ensure that each user continues to receive quality service and achieves their personal development goals, despite any initial disruptions.

F. Chargebacks

  • Definition and Process:

A chargeback occurs when a buyer disputes a charge directly with their credit card issuer or bank. Buyers are encouraged to first address any issues through the dispute resolution process before initiating a chargeback.

  • Consequences of Chargebacks:

Chargebacks that are initiated without first contacting our platform can lead to penalties or restrictions on the buyer’s account. This is because chargebacks bypass our established dispute resolution procedures, which are designed to fairly address and resolve issues.

  • Platform and Payment Processor Collaboration:

In the event of a chargeback, B.E.S.A LLC collaborates with our payment processors to handle inquiries and provide necessary transaction details to the buyer’s card issuer or bank for resolution. This cooperative effort ensures that disputes are resolved efficiently and fairly, upholding the interests of all parties involved.

This Refund Policy is part of our commitment to ensuring a fair and responsible marketplace, safeguarding the interests of both buyers and life coaches while promoting a high standard of professional services on our platform.